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Adriana Quiroz
Jan 24, 2022
In General Discussion
DayBreak’s Rapid Response Case Management Manager Position 100% FTE At DayBreak we strive to build an inclusive, welcoming and supportive community of care for older adults, people with disability and their family caregivers, who wish to stay at home in their community while aging. ​ Quality of life, dignity and the right for self-determination are in the heart of our work with our clients and community! We ensure a broader access to quality care through Case Management, Information & Assistance Warm Line, Senior Injury Prevention, Medication Safety, Nutrition, Family Caregiver Support, Respite Care, Scholarship and the development of new models of care. Position Summary The Rapid Response Case Management Manager (RRCM) of DayBreak holds a key role in a small yet very dynamic organization with a critical mission. The RRCM Program Manager will take part of the designing and implementation of a new pilot, working with older adults who use emergency systems frequently to connect them to community resources and reduce their emergency systems’ utilization. The RRCM Program Manager is a social worker or possess a similar background, who knows health and social services in the community, and works closely with the Case Management team to help clients regain or maintain their health and well being. The RRCM Program Manager will supervise the work of the Case Management team, as well as provide direct services to clients when appropriate; meet the elder who called 911 multiple times at the hospital, as close as possible to the time they were transferred, conduct an initial assessment, and will walk the elder through every step of getting the resources they need, taking in consideration needs, wishes, existing support systems and other factors that can determine better health outcomes. As a member of a small team, the RRCM Program Manager will also take part in other activities we will have, such as the Annual Event, donor’s campaign, and other tasks in the office as needed. If you wish to become a key member in a professional, intimate and dynamic staff with a big mission, your place is with us! Key Responsibilities Work closely with DayBreak’s partners, including hospitals and EMS, Fire Departments and Adult Protective Services teams to streamline the process of referrals and ensure that a timely case management is provided to older adults who were identified as candidates to the RRCM services. Provide Supervision to the Case Management team, including individual supervision and leading a weekly team meetings. Recruit and retain case managers, and ensure appropriate on-boarding and on-going training is provided to the case management team. Work with partner organizations in the community to maintain and expand collaboration between the different agencies and DayBreak. Participate in external and internal meetings related to the RRCM Program as required. Work with DayBreak’s leadership team, including the Director of Care Coordination, the Executive Director and the Housing Program Manager to identify, develop and asses the tools and protocols for the RRCM tool kit. Support the case managers in coordinating care plan with multiple partners and provide ongoing coordination of support services for clients and their families. Perform client assessments, develop treatment plans and participate in meetings and case reviews as required. Arrange all services as appropriate monitor their effectiveness and reassessment of client needs, including follow up on the care plan execution. Intervene in acute situations when community services are not immediately available, include the provision of transportation, emergency food or other appropriate services. Maintain program statistics and ensure the completion of all required reports in a timely manner. Perform other duties as assigned. Qualifications Bachelor’s degree or equivalent required, an MSW desired. Two years of experience in program management and staff supervision. Experience in social welfare, gerontology, human development or related discipline. Familiarity with hospitals’ work environment and ability to work closely with hospitals’ teams. Excellent background and knowledge of issues related to Geriatrics. Ability to interact effectively with both team members, clients, caregivers and professionals of all backgrounds. Excellent interviewing and communication skills. Working knowledge of Alameda County resources, and experience working with social service agencies and senior services desirable. Ability to work in a highly collaborative environment, and be part of a small office team. Ability to work independently, think ‘out of the box’ and be self motivated. Ability to prioritize and manage multiple tasks, and to perform under conditions requiring speed and accuracy. Excellent speaking, writing, and organization skills. Computer literate. DayBreak has both PCs and Apple computers and utilizes Microsoft Office software and ExtendedReach data system. Flexible hours to accommodate occasional night or weekend assignments. Valid California driver's license, automobile insurance and access to an automobile. Location: DayBreak’s office is located in DT San Leandro. However, this position requires traveling to different locations in Alameda County. Hours and Compensation This is full time, 100% FTE position. Salary is based on experience, and is competitive with small sized non-profits. Benefits Benefits include health and dental insurance, nine paid holidays, two personal days, accrued sick leave and vacation time. Please submit your Resume to: jobs@daybreakcenters.org
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Adriana Quiroz
Sep 20, 2021
In General Discussion
DayBreak’s Rapid Response Case Manager/Community Liaison Position 100% FTE DayBreak is now a well-recognized organization of deeply committed, caring professionals working in an area of significant social need. Founded in 1993, DayBreak’s mission is to ensure broader access to quality care for elders, people with disability and their family caregivers through case management, Information & Assistance warm line, falls prevention, medication safety, nutrition, family caregiver support, planning, advocacy, scholarship, and development of new models of care. At DayBreak we strive to build an inclusive, welcoming and supportive community of care for older adults, people with disability and their family caregivers, who wish to stay at home in their community while aging. Quality of life, dignity and the right for self-determination are in the heart of our work with our clients and community. Position Summary The Rapid Response Case Manager (RRCM)/ Community Liaison of DayBreak holds a key role in a small yet very dynamic organization with a critical mission. The RRCM will be part of a leading team that designs and implement a new pilot, working on connecting older adults who use emergency medical and ED services frequently to community resources. The RRCM is a social worker who knows health and social services in the community, and works closely with clients to help them regain or maintain their health and well being. The RRCM will meet the elder who called 911 multiple times at the hospital, as close as possible to the time they were transferred, conduct an initial assessment, and will walk the elder through every step of getting the resources they need, taking in consideration needs, wishes, existing support systems and other factors that can determine better health outcomes. As DayBreak’s Community Liaison, you will support our Emergency Food Bags Delivery Operation, as well as other tasks to support the case management team with their clients in the community. As a member of a small team, the RRCM will also take part in other activities we will have, such as the Annual Event, donor’s campaign, and other tasks in the office as needed. If you wish to become a key member in a professional, intimate and dynamic staff with a big mission, your place is with us! Key Responsibilities Work closely with hospital and EMS teams to provide a timely case management to older adults who were identified as candidates to the RRCM services. Work with the pilot team to identify, develop and asses the tools and protocols for the RRCM tool kit. Coordinate care plan with multiple partners and provide ongoing coordination of support services for clients and their families. Perform client assessments, develop treatment plans and participate in meetings and case reviews as required. Arrange all services as appropriate monitor their effectiveness and reassessment of client needs, including follow up on the care plan execution. Intervene in acute situations when community services are not immediately available, include the provision of transportation, emergency food or other appropriate services. Maintain program statistics and ensure the completion of all required reports in a timely manner. Support the delivery of food bags to seniors in the community, as well as other tasks related to the Emergency Food Bags Delivery Operation as needed. Support the case management team with other tasks related to their clients in the community as needed. Perform other duties as assigned. Qualifications Bachelor’s degree or equivalent required, an MSW desired. Experience in social welfare, gerontology, human development or related discipline. Familiarity with hospitals’ work environment and ability to work closely with hospitals’ teams. Excellent background and knowledge of issues related to Geriatrics. Ability to interact effectively with both clients, caregivers and professionals of all backgrounds. Excellent interviewing and communication skills. Working knowledge of Alameda County resources, and experience working with social service agencies and senior services desirable. Ability to work in a highly collaborative environment, and be part of a small office team. Ability to work independently, think ‘out of the box’ and be self motivated. Ability to prioritize and manage multiple tasks, and to perform under conditions requiring speed and accuracy. Experience in Program Development desirable. Excellent speaking, writing, and organization skills. Computer literate. DayBreak has both PCs and Apple computers and utilizes Microsoft Office software and Salesforce data system. Flexible hours to accommodate occasional night or weekend assignments. Valid California driver's license, automobile insurance and access to an automobile. Physical requirements: Sitting : 45 to 1 hour while driving within the community. Stooping intermittent 5 to 10 minutes Standing intermittent standing within the 8 hour shift Reaching intermittent within a 8 hour period Typing intermittently within a 8 hour period This job does involve some repetitive motion within an 8 hour shift. This job does involve intermittent standing and walking while in the community. This job does involve intermittent sitting while in the community with clients. This job does involve some lifting up to 25lbs, items walkers, boxes, wheel chairs, scooters, other items as identified. Location: DayBreak’s office is located in DT Oakland. However, this position requires traveling to different locations in Alameda County. Hours and Compensation This is full time, 100% FTE position. Salary is based on experience, and is competitive with small sized non-profits. Benefits Benefits include health and dental insurance, nine paid holidays, two personal days, accrued sick leave and vacation time. Starting date As soon as the position is filled How to apply Please send your resume and cover letter to: jobs@daybreakcenters.org, indicating Rapid Response Case manager position in the subject line.
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Adriana Quiroz

Adriana Quiroz

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